Privacy & Confidentiality
Privacy Policy – Psychology Haarlem, Expat Psychology Studio Haarlem
I respect your privacy and handle your personal data with care. In this privacy policy, I explain how I process personal data in accordance with the General Data Protection Regulation (GDPR / AVG).
1. Who I am
Ilaria Pernice , Psychology Haarlem
KvK number: 88676145
Address: Tetterodestraat 54ZW , 2023XP Haarlem
Email: contact@epshaarlem.nl
2. What personal data I collect
I may process the following personal data:
- Name
- Email address
- Phone number
- Information you provide via the contact form
- Information shared during counselling sessions
- Notes from sessions (paper records)
This may include sensitive personal data, such as information about your mental health.
3. Purpose of data processing
I process your data for the following purposes:
- To contact you after you submit a contact request
- To provide counselling services
- To maintain a client file
- To comply with administrative and legal obligations
4. Legal basis
I process personal data based on:
- Your consent (e.g. when you contact me)
- The agreement between us (counselling services)
- Legal obligations (such as tax administration)
Sensitive personal data (health information) is processed only with your explicit consent.
5. How I store your data
- Emails and contact requests are stored via Microsoft Outlook
- Website data is processed via Wix
- Administrative data may be stored in Microsoft Excel
- Session notes are stored securely on paper
I take appropriate technical and organizational measures to protect your data.
6. Data retention
- Client records are retained for up to 15 years after the end of counselling
- Email correspondence is retained for up to 1 year unless it becomes part of a client file
- Administrative data is retained as required by tax law (typically 7 years)
7. Sharing personal data
I do not share your data with third parties unless:
- It is necessary for the provision of services
- I am legally required to do so
I have data processing agreements in place where required (e.g. with service providers such as email or website hosting).
8. Cookies and website use
My website is hosted via Wix and may use cookies for basic functionality and analytics.
9. Your rights
You have the right to:
- Access your personal data
- Correct your data
- Request deletion of your data
- Withdraw your consent
You can contact me via contact@epshaarlem.nl for such requests.
10. Data security
I take appropriate measures to protect your data, including:
- Password-protected systems
- Careful handling of paper records
- Limiting access to personal data
11. Contact
If you have questions about this privacy policy, you can contact me at:
This privacy policy may be updated if necessary.